Thank you for shopping at Poppulov.com. We value your satisfaction and strive to provide a seamless shopping experience. Please read our return and refund policy carefully before making a purchase.

🎁 1. General Return Policy

We accept returns within 14 calendar days of delivery. To be eligible for a return, the item must meet all the following conditions:

  • Item is unused, unopened, and in its original packaging.

  • Proof of purchase is provided (e.g., order confirmation or receipt).

  • Return request is made within 14 days of receiving the item.

Important: Blind box (mystery) items that have been opened are strictly non-returnable due to their randomized nature.

📦 2. How to Request a Return

To initiate a return, please email us at support@poppulov.com with the following:

  • Order number

  • Photos of the product and packaging

  • Reason for return

Our customer service team will review your request and provide a return authorization and address if eligible.

🚚 3. Return Shipping

  • You are responsible for the cost of return shipping unless the item is defective or we sent the wrong item.

  • We recommend using a trackable shipping method. We are not responsible for lost return packages.

🔄 4. Refund Eligibility

We will issue a full or partial refund depending on the return reason:

Reason for Return Refund Eligibility
Wrong item sent ✔ Full refund or replacement
Item damaged on arrival ✔ Full refund or replacement
Item unopened & unwanted ✔ Refund (less shipping fees)
Opened blind box ❌ Not eligible
Buyer changed mind after shipment ❌ Not eligible
 

⏱ 5. Refund Processing Time

Once your return is received and inspected, we will notify you via email:

  • If approved, your refund will be processed within 5–10 business days.

  • Refunds will be credited to the original payment method.

  • Shipping costs and customs duties are non-refundable unless due to our error.

📉 6. Non-Refundable Items

We do not accept returns or refunds for the following:

  • Opened blind boxes

  • Gift cards

  • Clearance or final sale items

  • Customized or personalized items

  • Digital products or downloads

🧸 7. Defective, Damaged, or Incorrect Items

If your item arrived damaged, defective, or not as described:

  • Contact us within 7 days of delivery.

  • Include clear photos of the item and packaging.

  • We will cover return shipping and offer a replacement, refund, or store credit.

📦 8. Refused or Undeliverable Shipments

If a package is refused at delivery or marked as undeliverable:

  • We will refund the product cost minus shipping and handling fees.

  • If redelivery is requested, new shipping charges will apply.

⌛ 9. Shipping Delays

We are not responsible for shipping delays caused by:

  • Customs clearance procedures

  • Carrier delays

  • Natural disasters or force majeure

If a package is significantly delayed (over 30 days), please contact us for support.

🌍 10. International Orders

  • Buyers are responsible for any applicable import duties or taxes.

  • We are unable to guarantee delivery times for international shipments.

  • Returns on international orders must be sent at the buyer’s expense unless the item was faulty.

🛡️ 11. Fraud Protection

To protect against fraud, we may request identity verification or refuse returns if abuse of our policy is suspected.

📩 12. Contact Us

If you have any questions or need assistance, please contact our customer service:

📧 Email: support@poppulov.com
📬 Address: [Insert Your Return Address]